Tell us about yourself. What are your career plans now that you are a graduate?
Born and raised in Wisconsin, I'm a pretty simple guy. I enjoy reading, working out, playing video games and hanging out with friends. I had several majors while at UW-Madison, but my background in British naval history in high school really pushed me toward adopting my History major. I also have a passion for technology, and so my History of Science degree fits me too! As far as the career plan goes... that's a pretty big question. For myself - and many others - it isn't so much a "plan" as it is a path that you find and carve out for yourself. It's about finding the right opportunity to get you started and rolling with it.
Tell us about your current job.
I am currently working as a Support Engineer for Zendesk. Zendesk is a company which sells customer service software, and my main job duty is to ensure the product works well for our customers. To do this, I work to ensure that customer needs are met and bug fixes are completed by our developers. Most of this communication is done through our ticketing software (also called Zendesk) and email.
In terms of my movement here at Zendesk, I started out as a Tier 2 Support Advocate just after I graduated from UW. The team grew pretty quickly, and management had been impressed with my work, so I was offered a Team Lead position about six months after I started. I was a Team Lead for roughly one year, and then I decided to interview for the Support Engineering position. I actually just got another promotion, to Mobile Engineer, which I will officially start on August 10th - a little more than two years after I started here!